Refund policy

We want you to be completely satisfied with your purchase. SPACA guarantees a clear, compliant, and transparent refund structure governed by international e-commerce safety regulations.

1. 30-Day Return Window

You have exactly 30 days from the date your package was physically delivered to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Return Costs & Fees

  • Return Shipping Cost: FREE Return Shipping. SPACA provides prepaid return shipping labels for all qualified returns.
  • Restocking Fees: $0.00 USD (No restocking fees will ever be levied against consumers).

3. Return Authorization Process

  1. Initiate your claim by emailing our compliance desk at info@spaca.shop with your original Order Number.
  2. Once approved, we will email you a prepaid return shipping label alongside detailed drop-off instructions.
  3. Affix the label to your package and drop it off at the designated carrier location. Do not send packages back without prior written approval.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If an item is defective, structurally broken, or if you receive the wrong product, contact us immediately. We will issue a replacement or a full immediate credit at no additional cost to you.

5. Refund Processing Timeline

Once we receive and inspect your returned item, we will notify you via email regarding the approval status. If approved, your refund will be automatically executed back to your original payment method (e.g., Credit Card or PayPal). It takes exactly **10 business days** for our corporate accounting system and bank node to fully clear and credit the funds back into your account.